You should see a new tab for Quip where your sales, service team can collaborate and maintain all documents at one place. After Salesforce acquired it, it is integrated into Sales and Service cloud. Quip is a real-time document collaboration tool. All these are recorded inside Salesforce and everyone in the company has complete visibility over this. Ultimately customer’s appointment does not get delayed. Let’s say a field service agent is stuck in traffic, another agent can attend and the routing can be handled by a dispatcher. Joining Salesforce provides a tremendous opportunity to accelerate this vision,” said Mark Cattini, CEO of ClickSoftwareĬlickSoftware and Field Service Lightning together can work smarter. ‍ “Our mission has been clear since the beginning-to be the global leader in field service management and deliver significant value to our customers. Companies must become smarter and engage their customers, offer the customer service in a personalized way. Although Salesforce has made acquisitions, such as Slack and Tableau, these have yet to be fully integrated, which may create some short-term challenges. This Salesforce acquisition was done to position Salesforce as a leader in Field Service capabilities. It will enable organizations to schedule, optimize the field agent’s work.

ClickSoftware was already involved in Salesforce Field Service product.

Salesforce acquired slack